The guarantee is simple: if an order is not shipped on the confirmed ship date, based on our standard lead times, the customer will receive free shipping on their next order of equal or lesser value. This guarantee applies to all orders placed with Versatrim, regardless of size or quantity.
Terms and Conditions:
- Our guarantee will be null and void upon a force majeure due to unforeseen circumstances beyond our control such as a natural disaster (ie...earthquake, hurricane, flood, other). During such an event, we may be unable to fulfill orders or contractual obligations due to uncontrollable circumstances caused by the natural disaster, especially if hours of operations or suppliers are impacted. We will do our best to inform our customers of any delays in the delivery of our products and services. We remain committed to resolving any issues as quickly as possible.
- On time defined as the estimated ship date on our order confirmation sent to our customers.
- Free shipping & handling credit expires 30 days from the original order shipment date.
- The order that receives free shipping & handling must be equal to or less than the value of the order that shipped late.
- Must use the same shipping method as the original order.
- Standard lead-times apply. Anything shipped after noon ET will ship next business day.
- Orders that go on credit hold do not apply.
- Does not apply to LTL shipments or customer pick-ups.
- Holidays & weekends do not count as operational days and can not be included in the leadtime commitment.
Standard Lead Times
| Colors/Quantities | Lead Time* |
| 14 Pieces or Less in Standard Colors/In-Stock Items | Ship Next Business Day |
| 14 Pieces or Less in Custom Color | Ship Within 7 Business Days |
| 15 Pieces or More in Any Color | Ship Within 15 Business Days |
To Make a Claim
If you have a claim, you will be asked to provide documentation of the shipping delay, such as order confirmation emails or tracking information.
Contact Us:
Toll Free: 1-888-292-1146
Fax: (252) 430-8801
Product Info: sales@versatrim.com
Claims: support@versatrim.com
Mailing Address:
Versatrim, LLC
101 Eastern Minerals Road,
Henderson, North Carolina, 27537 USA