About Us
What hours can I reach Customer Service?
Customer Service is available Monday thru Friday from 9:00 am to 6:00 pm EST. They can be reached by calling 1-888-513-9923.
Where are your products made?
Our molding are made in our manufacturing facility located in Henderson, North Carolina, USA.
Ordering
Can I place an order by phone?
Yes, you can call 1-866-200-8132 to place an order with a Customer Service representative. They are available Monday thru Friday from 9:00 am to 6:00 pm EST.
Can I place an order online?
Yes, many of our in-stock items and coordinating colors are available in our online store.
I have an issue with my order. Who can I contact?
You can contact us the following ways:
• Fill out our Support Form
• Email: Orders@versatrim.com
• Call Claims at 1-866-200-8132
Shipping
Where do our orders ship from?
All orders are shipped directly from our manufacturing facility located in Henderson, North Carolina in the USA.
How fast does my order ship?
• Standard Colors and In-Stock Items ship out the next business day
• 14 Pieces or less in any color ship with in 7 business days
• 15 Pieces or more in any color ship within 15 business days
What are your shipping rates?
You can find all information on shipping rates and transit times on our Shipping/Lead Time page.
Do you offer free shipping?
Yes, some customers and orders can receive free shipping. Please refer to our Shipping/Lead Time page for more information.