SALES SUPPORT SPECIALIST

 

Job Summary:

The Sales Support Specialist is responsible for providing administrative and clerical support to the sales team and customers during the sales process. They assist customers in resolving sales-related issues in a timely manner, generally providing real-time support.

 

Duties/Responsibilities:

  • Email/Fax failures (confirmations, invoice, ship notes) Send to Sales Rep on file so that they can call the customer. The sales rep. will make sure to research these failed emails and faxes. They will contact the customer to verify the correct email or fax and update the system as needed or determine why it failed
  • Order overages or under runs, delays, adjustment (ex: paper not available before production run) Make sure you are reaching out to the customer to communicate with them all over/under runs, delays or order adjustments. (Pass anything that is in the priority customer list to the priority admin to communicate) * as of 8/15/19, Due to the large number of emails for delayed orders, we will suspend calling customers for delays on reconfirmed emails until further notice. This does not include Repeatedly Reconfirmed order emails, under runs, Over Runs or delays communicated from the warehouse.
  • Online Order Registration & Web Submissions - Verify all information on sheet is correctly updated in GoldMine, set up in GM if needed and assign rep, schedule call for rep in GM if there is not one already scheduled. Give both to the sales rep on file once you have completed them.
  • CSR & Sales Sample Request (Keying; Also packaging if sending from office)
  • Update accounts for sales reps. (company contact forms, buying group updates) - scan into designated server folder once completed and return to sales rep on file
  • Sales Department Voicemail Check
  • Assist sales reps with Vmail direct extension Vmail & direct emails when out of the office (please get Vmail passwords from all reps. Make sure to check their voicemails while they are absent and update them on anything that you handle for them. Reps will forward emails to you upon absence. If absence is for an extended amount of time (more than 1 week), please reach out to IT/Operations Support so the email can temporarily be forwarded to you.
  • First order & reactivated reports (verify calls are scheduled for the rep and make sure samples have been sent every Friday)
  • Emails- Sales@Versatrim; Info@Versatrim; communication@versatrim.com
  • Review, assist, answer or forward to appropriate department/person emails sent to above email address.

 

Additional Tasks Not Done Daily:

  • Scanning company contact forms
  • Set up all trade shows for the sales reps attending. Make sure all registration, booth supplies and set up deadlines are met. Reps will in most cases arrange their own flights and rooms unless they request that Sales support handle those as well. Make sure the show binder contains all information for flights, rooms, show times, etc. All binders need to be checked and check list completed a minimum of 30 days prior to show date.
  • Packing for upcoming shows, scheduling freight outbound & inbound, ordering for show. (use show check list)
  • Handle all sample request from shows. Sales reps will normally bring back this information on business cards, spreadsheets or notebook paper.
  • Syntec sample request (see Melissa Deeds for direction on how to handle these)
  • Special sample chain req from various customer, work with Desirae to advise what and how they'd like the chains. (Ex: Novalis, Jaeckle)
  • Goodfellow boards (once a year) review board, review color against master file, pull surface material.
  • Take customer calls when assigned sales rep is not available. Make sure to email sales rep and the department manager to address any customer concerns brought up during that call.
  • Assist Priority Admin with order entry when needed. (Back up)
  • Assist CMP/Tread Coordinator with daily task when needed. (Back up)

 

Required Skills/Abilities:

  • Proficiency in MS Office
  • Understanding of sales process, preferably with customer service experience
  • Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Ability to work and think independently
  • Must have excellent written and verbal communication skills

 

 

 

To apply for a job at Versatrim, download and fill out our Interactive Job Application PDF Form to the left and email it back along with a cover letter to jobs@versatrim.com or fill out the Online Job Application Form below.

 

Only candidates selected for an interview will be contacted.

 

Versatrim is an equal opportunity employer and leading manufacturer of trims in North America!

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