FAQs
What hours can I reach Customer Service?
Customer Service is available Monday thru Friday from 9:00 am to 6:00 pm EST. They can be reached by calling 1-866-200-8132.
Where are your products made?
Our molding are made in our manufacturing facility located in Henderson, North Carolina, USA.
Can I place an order by phone?
Yes, you can call 1-866-200-8132 to place an order with a Customer Service representative. They are available Monday thru Friday from 9:00 am to 6:00 pm EST.
Can I place an order online?
Yes, many of our in-stock items and coordinating colors are available in our online store.
I have an issue with my order. Who can I contact?
You can contact us the following ways:
- Fill out our Support Form
- Email: Orders@versatrim.com
- Call Claims at 1-866-200-8132
Where do our orders ship from?
All orders are shipped directly from our manufacturing facility located in Henderson, North Carolina in the USA.
How fast does my order ship?
- Standard Colors and In-Stock Items ship out the next business day
- 14 Pieces or less in any color ship with in 7 business days
- 15 Pieces or more in any color ship within 15 business days
What are your shipping rates?
You can find all information on shipping rates and transit times on our Shipping/Lead Time page.
Do you offer free shipping?
Yes, some customers and orders can receive free shipping. Please refer to our Shipping/Lead Time page for more information.
