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FAQs

About Us

What hours can I reach Customer Service?
Customer Service is available Monday thru Friday from 9:00 am to 6:00 pm EST. They can be reached by calling 1-866-200-8132.

 

Where are your products made?

Our molding are made in our manufacturing facility located in Henderson, North Carolina, USA.

 

Ordering

Can I place an order by phone?
Yes, you can call 1-866-200-8132 to place an order with a Customer Service representative. They are available Monday thru Friday from 9:00 am to 6:00 pm EST.

Can I place an order online?

Yes, many of our in-stock items and coordinating colors are available in our online store.

I have an issue with my order. Who can I contact?

You can contact us the following ways:

Shipping

Where do our orders ship from?

All orders are shipped directly from our manufacturing facility located in Henderson, North Carolina in the USA.

How fast does my order ship?

  • Standard Colors and In-Stock Items ship out the next business day
  • 14 Pieces or less in any color ship with in 7 business days
  • 15 Pieces or more in any color ship within 15 business days

What are your shipping rates?

You can find all information on shipping rates and transit times on our Shipping/Lead Time page.

Do you offer free shipping?
Yes, some customers and orders can receive free shipping. Please refer to our Shipping/Lead Time page for more information.

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